Support

A little help for your climb.

Need a hand? Find the basics below, or email FocusOpus at help@droplet-game.com.

Email FocusOpus

Start playing

  1. Tap Play on Home.
  2. Hold the right-side Jump button and release when the pearl reaches the landing range.
  3. The charge moves back and forth, so you can wait for another chance. Watch moving crystals.

Home > How to play reopens the guide; during play use Pause > Help. Continue run resumes your unfinished climb.

Choose your climb

Home > Customize your game selects World, Mode, and Difficulty. With an unfinished run this reads Set up a new game. Start new run replaces the existing run.

  • Journey unlocks the next free world every 40 steps.
  • Endless stays in an unlocked or purchased world with its own best; it doesn’t unlock others.
  • Relaxed: 3 lives, refilled every 40 steps. Falls return you to the last safe platform while lives remain.
  • Hardcore: 1 life for the whole run, with no recoveries or skips.

Aquamarine starts unlocked. Journey milestones are Amethyst at 40, Rose Quartz at 80, Citrine at 120, Emerald at 160, and Sapphire at 200.

Supplies

Supplies are accessible on Home and directly during a climb.

  • A Recovery pack adds 5 tokens. In Relaxed, after a run ends, Recover (assisted) spends 1 token to return with 1 life, once per run.
  • A Skip pack adds 5 credits. While resting on a platform in Relaxed, spend 1 credit to advance 1 step.

Both mark the run assisted; records are kept separate.

Restore purchases

The optional permanent bundle unlocks both Moonstone and Obsidian for Journey and Endless, in either difficulty.

To restore, be online and use the same purchasing Apple Account. Go to Home > Customize your game, or Set up a new game > World arrows. Choose either locked premium world > View world bundle > Restore purchases.

Supplies > Restore recovers eligible permanent world-bundle and banner-removal ownership, not recovery or skip balances. Read Apple’s purchase restoration guidance (opens in a new tab).

Ads and tracking

When do ads appear?

Banners can appear only on the pause menu. They stay out of active gameplay, Supplies, world selection, Help and purchase panels. In Supplies, Watch ad is a separate, optional way to earn a recovery token.

Do I have to allow tracking?

No. At the first ad opportunity, Droplet uses Apple's tracking-permission dialog if a decision is needed and iOS allows the request. Your answer does not change gameplay, purchases or ad rewards. Ads remain configured for contextual, non-personalized delivery. You can review tracking permission in iOS Settings and read more in Supplies → Ads & privacy or the Privacy Policy.

How do rewarded ads work?

Each completed ad earns one recovery token, up to five rewards per rolling hour. Supplies shows your remaining allowance and a countdown when you reach the limit. A slot returns one hour after its reward was earned; canceled or failed ads do not use a slot. Ad availability varies, even when you have slots left. You can play and make purchases without watching rewarded ads.

What does Remove banner ads include?

This one-time purchase permanently removes pause-menu banners. Choose Remove banner ads in Supplies or on the pause menu and check the price shown by Apple. Optional rewarded ads remain available with the same reward and hourly limit; tokens already earned stay in your wallet.

To restore banner removal, connect to the internet, use the Apple Account that made the purchase, then choose Supplies → Restore. Restore recovers eligible permanent banner-removal and world-bundle ownership, not recovery or skip balances. If ownership is still missing, see Apple's help with missing in-app purchases or email help@droplet-game.com.

Progress, vibration & battery

Saves and consumable balances are local, with no cloud wallet or cross-device transfer. Avoid deleting the app as a troubleshooting step: local progress and balances may be lost.

Pause > Vibration toggles a saved preference. The game adapts visuals for Low Power Mode; battery use depends on your device, brightness, and session.

Something not working?

Check your connection and whether in-app purchases are allowed. If you were charged but an item is missing, email help@droplet-game.com.

Include your iPhone model, iOS and game version, a description, error text, and screenshots with personal details removed. Never send passwords, codes, card details, or a device serial number.

Apple handles billing and refunds. Visit Apple Billing Support (opens in a new tab).